Julián Alberto Roa Díaz

VRI (Video Remote Interpreter)

Globo Interpretation / Voyce

• Provided highly accurate, real-time VRI services, specializing in medical, legal, and financial sectors.
• Maintained strict confidentiality and professional compliance, operating from a **HIPAA-compliant private office** with high-speed connection.
• Managed and maintained effective communication flow between parties while adhering to ethical standards and terminology specific to each industry.

Senior Executive Collections

One Park Financial

• Managed and tracked current collections pipelines to restore business accounts that were becoming delinquent.
• Negotiated and created flexible repayment plans with merchants and attorneys' offices to ensure the collection of unpaid business debts.
• Collaborated with finance teams to offer new financing options to merchants who successfully restored or paid off their balances.

QA and Beta Tester

Aurora Lionbridge

• Conducted rigorous Quality Assurance testing on pre-release software and localization projects to identify and document bugs, inconsistencies, and language errors.
• Provided detailed feedback to development teams, ensuring high standards for product functionality and language accuracy before public release.

Samsung SEA Technical Support T2 Agent Team Lead

Alorica Call Center, Santo Domingo

• As a Team Lead, resolved advanced problems, performed second level troubleshooting, long call interventions, and escalations.
• Developed SWOT reports to achieve KPI metrics.
• Diagnosed Samsung Consumer Electronics devices and Computers to identify root causes and resolve trouble tickets.

Computer Engineering Student

UNAPEC, 2nd Semester | GPA 3.94